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QUALITY MANAGEMENT
At CONTRAST, every building user is a guest. With extensive experience in quality management, we can support any facility organisation in identifying guest needs and experiences and their continuous improvement. From landscaping to hot drinks vending machines, from company catering to security.
Cleaning audits
Our VSR quality advisors are experts in the field of cleaning audits. They perform measurements daily for the best results. The measuring systems we use are: VSR-KMS, ER-KMS, expert measurement, glass & floor measurement and baseline measurement. We have the VSR quality mark; our own VSR software is VSR certified.
Guest satisfaction survey
To investigate guest satisfaction (digital and/or physical), CONTRAST offers a survey of unconscious associations and preferences. This research is based on insights from neuromarketing. Together with the client, we draw up a validated questionnaire with explicit and implicit questions. The outcome provides concrete insights to optimise the organisation's service concept.
Optimisation of customer journey
CONTRAST has instruments that provide insight into which steps the guest goes through and which contact moments have the most influence on emotions and behaviour. This customer journey is therefore a very effective instrument for optimally matching services to guest needs. As a result, guests will feel even more comfortable in your environment.
Address
Edvard Munchweg 61 1328 MK Almere +31 036 303 0500 mail@contrastcompany.nl
